About Real Life Advice

We care passionately about making sure our customers have the right levels and mix of financial protection to meet their needs.

We don’t ‘sell’ insurance; we consult with you to gain a deep understanding of your personal circumstances, future plans and aspirations for you and the people you have financial responsibility for.  We will talk through various scenarios with you so that you can decide exactly what you would want to have happen. This enables us to tailor recommendations and provide solutions to your agreed requirements and budget.

Call 02382 352500 or email us on info@reallifeadvice.co.uk

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Email complaints: QFPcomplaints@quilter.com

Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website: www.quilterfinancialplanning.com

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)

The Financial Ombudsman Service Exchange Tower London E14 9SR Tel: 0300 1239123 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk

Tailored Solutions

We understand that everyone’s circumstances are different. At Real Life Advice we specialise in providing financial security for clients. This means that we guide you through what can be a complex process and ensure you get the most suitable cover at a monthly outlay you can afford.

Protection:

We specialise in Life, Critical Illness and Income Protection Insurance. We don’t offer advice on investments or pensions.  As experts in our industry we are in a position to provide tailored advice from our caring staff who are dedicated to helping you prepare financially for the potential challenges that life might present to you and your loved ones.

Our commitment to you:

  • We will treat you as an individual.
  • We won’t sell to you – we will ask a number of questions that enable us to fully understand your circumstances, needs and budget and we will provide tailored recommendations.
  • Your personal information will always be treated in the strictest of confidence.
  • We won’t charge you a fee, we are paid by the product providers for the work we do.
  • From time to time or when requested by you, we will get in touch to review your protection needs and ensure your policies remain suitable. Where necessary we will make further recommendations to reflect any changes to your circumstances.
  • We aim to be professional and courteous at all times.
  • We encourage you to give us feedback as we believe it helps us continue to improve what we do as a business.
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Call 02382 352500 for expert advice today.

Real Live Advice Limited is an appointed representative of Quilter Mortgage Planning Limited which is authorised and regulated by the Financial Conduct Authority.
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